FAQ's

HOW CAN ONTERA PRODUCE CUSTOM SAMPLES SO QUICKLY?

At Ontera, we love creativity, colour and design. It's a part of our DNA. We think the world would be a boring place if not for people who want to create something different.
 
It's because of this passion that we have invested heavily in state-of-the-art yarn dying technologies that ensure we are several generations ahead of our competitors. This technology makes us efficient, environmentally friendly and best of all enables us to easily customise yarn colours with a high degree of accuracy and flexibility. And because we do this in our Sydney production facility, we can respond to you within days.
 

 

ARE THE YARN COLOURS PERMANENT?

Yes. Despite what some of our competitors may imply, our yarn dying process heats the yarn to a very high temperature, ensuring that the dye is fully absorbed right to the very core of the yarn fibres. If you look at our product under a microscope, you can see that the dye colour actually permeates all of the yarn. Additionally, all Ontera products are supported by a comprehensive 15-year Wear warranty. 


 

HOW LONG WILL MY CUSTOM DESIGN BE AVAILABLE FOR?

Ontera custom products are supported by a comprehensive 15-year Design Availability warranty, meaning that we can provide ongoing supply without risk. This is especially important for corporate end users who require ongoing supply over a number of years.
 
We can do this because we can fully control yarn colouring in-house through our next generation digitally controlled yarn dying systems. Unlike our competitors, we are not reliant on colour availability from offshore suppliers who regularly discontinue yarn ranges based on global sales trends.
 

 

IS THE QUALITY AS GOOD AS YOUR STANDARD PRODUCT RANGES

Absolutely. In fact, Ontera only ever uses premium quality nylon yarn systems, meaning that our products will hold their colour and texture for longer.